Refund Policy
Your purchase of My Spy software is regulated by this policy. Please read it carefully before completing your order as it determines your rights with regard to your purchases, including essential restrictions and exclusions. By placing an order you agree that your order is governed by this policy.
iPhone and iOS devices must be jailbroken in order to use some of the advanced features of My Spy. For details click here
General
In case you have technical issues with the software which can not be fixed by My Spy support team, you may be eligible for a full refund in accordance with Refund Conditions outlined below. However, we are convinced that most of claims for refund can be avoided if you accept professional help from our Customer Support Center.
Logs are kept on the server no more than for 30 days after subscription expiration.
Refund Conditions
My Spy Software |
Subject to this Refund Policy conditions, you may be eligible to receive a full refund within 10 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below |
mSpy for Phones |
No refund can be issued to My Spy customers in case their reasons for a refund are completely beyond My Spy control. They include, but are not limited to: The monitored phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.) |
mSpy without Jailbreak Solution |
No refund can be issued to My Spy customers in case their reasons for a refund are completely beyond My Spy control. They include, but are not limited to: The customer does not have up-to-date iCloud credentials for the monitored device |
Premium Support Services |
mSpy offers Phone Support Services for customers seeking a highly personalized level of technical assistance (help with Android rooting, phone support, etc.). This optional service is non-refundable and costs $12.99 (one-time payment). Customers that do not select mSpy Phone Support at the checkout will continue to have access to the standard mSpy support options, offered at no additional charge |
Subscription Prolongation |
Non-refundable |
Upgrades / Downgrades |
No refund will be issued for Upgrades or Downgrades to or from My Spy service plans. |
Refund Procedure
You are required to send your refund request to My Spy Billing Department at here. We do not accept refund requests made via Live Chat or by phone. Usually the refund decision is made within one to two business days. In case of the refund issuance please note that refunded amount will be less than paid amount by 9% due to fees charged by banks and payment processing companies per transaction.
Chargeback related
In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your payment of fees for any service(s), you agree that we may suspend access to any and all accounts you have with us. Account’s reactivation is processed at our discretion and only after our receipt of the unpaid fee(s). Charges for the service(s) which use our credit card payment processor will be identified on your credit card statement as avangate*mspy software
or FS* kohalavillagehub.com
or paypro-charge.com
or PayPro* mSpy product
. Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Method processor, and disputes that require accounting or legal services are covered by you. Our reinstatement fee currently set at $25 (US Dollars).